AETHOS and 20|20 AssessSM Launch Global Psychometric Study to Identify Elusive "Hospitality X-Factor"

AETHOS and 20|20 AssessSM Launch Global Psychometric Study to Identify Elusive "Hospitality X-Factor"


In response to requests from industry operations professionals, human resources executives and hiring managers, AETHOS Consulting Group has launched an unprecedented global study to uncover the “X-factor” in hospitality employees using the latest psychometric testing. In this dynamic era of consolidation and disruption, it is anticipated that the most successful non-management employees in hospitality have a unique and specific combination of core competencies, characteristics and attitudes compared to other team members or even to the skill sets of earlier workforces. AETHOS is testing these ideas with the cooperation of a multidisciplinary research team, industry advisory board and multiple hospitality organizations around the world, including Four Seasons Hotels & Resorts, Penn National Gaming and Extended Stay Hotels. The research studies organizations in the hotel, restaurant, casino-gaming, travel-tourism and timeshare sectors.

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