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Hospitality News

InnDependent InnCentives Enhancing its Loyalty Program for Global Travelers
hospitality-lab.com

Phoenix — InnDependent InnCentives has recently enhanced its patent-pending loyalty program to now be available for consumers at IVHTravel (www.ivhtravel.com) with far-reaching rewards. IVHTravel, powered by IBC Hospitality Technologies, is an OTA designed specifically for travelers wanting a variety of global rewards in addition to booking a wide range of accommodations worldwide. In addition to […]

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Small Luxury Hotels Of The World™ Welcomes The Lalit London
hospitality-lab.com

Small Luxury Hotels of the World is delighted to announce The LaLiT London as the latest addition to its collection of small, independently owned hotels in the UK capital. The hotel, which is available to book from 26th July via the SLH website – www.slh.com/lalit – opened in February 2017 and is the first overseas […]

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Aimbridge Hospitality to manage historic  The Warwick Hotel Rittenhouse Square in Philadelphia
hospitality-lab.com

Aimbridge Hospitality, the largest independent hotel management company in the United States, adds The Warwick Hotel Rittenhouse Square in Philadelphia to its portfolio of managed hotels.

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Report: Digitisation of the travel and hospitality industry – Countering Indirect Competition
hospitality-lab.com

Management consultancy PACE Dimensions today releases the first of three reports alerting incumbent businesses to significant change in the travel and hospitality industry.Over the next 10 years the biggest competitive challenges in travel and hospitality will not come from other airlines, travel, hotel or leisure companies, but from indirect competition.These indirect competitors are “new market […]

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Provenance Hotels chooses IDeaS G3 RMS to advance revenue strategy in 2017
hospitality-lab.com

MINNEAPOLIS—IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, is delighted to announce the expansion of its relationship with innovative hospitality management company, Provenance Hotels.

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Urban Creation Implements ASSA ABLOY Hospitality Mobile Access and Locking Solutions at its New Stylish Student Accommodations
hospitality-lab.com

Bristol, UK-based property developer, Urban Creation, has successfully implemented the ASSA ABLOY Hospitality Mobile Access solution at two of its new student accommodation sites. The Manor House and Charlotte’s Rise, historic buildings converted by Urban Creation into stylish student residences, are now offering secure and convenient access through ASSA ABLOY Hospitality Mobile Access and VingCard […]

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Minor Hotels partner with CRM leader, Cendyn
hospitality-lab.com

Cendyn, the leading CRM and sales platform in the hospitality industry, has been selected as the partner of choice for Minor Hotels, a diverse spectrum of hotel chains and brands connected to the needs and desires of today’s global travelers.Cendyn was selected by Minor Hotels to help drive loyalty and improve engagement with their guests […]

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The Human Live Chat Revolution for Hotels is About to Begin and It’s a Good Thing
hospitality-lab.com

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, predicts that the way hotels engage with consumers online is about to change and that hoteliers can expects total disruption ahead. Online consumer engagement disruption is a good thing for hoteliers who want to increase their website direct […]

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On Chatbots and the Hospitality Industry | By Jogbojogbo Abdulrahman
hospitality-lab.com

The premise of a chatbot is simple – automate communication and act as a window to access a service.

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Alex Cabañas, Benchmark CEO, Tedxwilmington Talk Presentation on Memorable Service
hospitality-lab.com

Alex Cabañas, chief executive officer of BENCHMARK®, a global hospitality company, joined respected leaders and innovators from the hospitality industry around the world in TEDx talks at TEDxWilmingtonSalon last month in Wilmington, Delaware. Cabañas’ talk theme was “The Bar is So Low – The Unfortunate and Fortunate Realities of Memorable Service”. His TEDx Talk video, […]

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Here’s Why You Should Not Miss the Skift Global Forum in NYC
hospitality-lab.com

The Skift Global Forum in NYC is one of the most anticipated events of the year for travel and hospitality professionals and time is running out for those who want to plan a business trip to attend.

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Europe Enjoys a Robust Construction Pipeline [Infographic]
hospitality-lab.com

The hospitality booms and increases currently underway in the Middle East and Asia Pacific regions must look familiar to Europe, which has long been recognized as the exact sort of rich and luxurious destination that younger tourist havens are striving to become.

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Condor Hospitality Trust to Ring the Opening Bell of the New York Stock Exchange
hospitality-lab.com

Condor Hospitality Trust, Inc. (NYSE MKT: CDOR), a hotel-focused real estate investment trust (REIT) headquartered and incorporated in the state of Maryland, will ring the opening bell tomorrow morning at the New York Stock Exchange to celebrate its listing on the NYSE MKT. The Company’s common stock will trade under its previous symbol “CDOR,” beginning […]

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Summer Continues with Inconsistent Rates and Bookings for North American Hoteliers
hospitality-lab.com

As North American hoteliers push forward into the third quarter of 2017, both average daily rates (ADR) and bookings remain inconsistent across all travel segments, according to new data from TravelClick’s July 2017 North American Hospitality Review (NAHR). This marks an ongoing trend for the year.

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Training hospitality workers about allergies will save lives | abc.net.au
hospitality-lab.com

As the number of Australians with severe food allergies rises, so too has the number of restaurant diners suffering food-induced anaphylaxis. As the number of Australians with severe food allergies rises, so too has the number of restaurant diners suffering food-induced anaphylaxis. Fatalities from food-induced allergic reactions in Australia have been increasing by around 10 […]

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Key pillars of luxury hospitality: The soul | By Suzanne Godfrey
hospitality-lab.com

So far we’ve examined two key pillars of luxury hospitality: quality and consistency; and service and the emotional connection. Here we turn our attention to the third and final pillar: the soul of the luxury hotel or Palace. It’s a concept that’s hard to define, a confluence of elements that uniquely come together. We’ve talked […]

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Hay Creek Hotels to Manage The Aeolus Mountain Hotel and Spa
hospitality-lab.com

Hay Creek Hotels announced today that it has been selected to assist in the development of and manage the Aeolus Mountain Hotel and Spa, which will be located in Manchester Village, Vermont.The 80-room full service hotel is situated on 46 acres of pristine meadows that overlook the Taconic Mountain range. The property will feature a […]

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Second half of 2017 set to be busy with many new hotel openings [Infographic]
hospitality-lab.com

Things show no sign of slowing down as the second half of the year begins with a projected 1,352 hotels projects in the pipeline. Hotels in some of the world’s busiest markets are due to open over the course of the next six months to give a total key count of 277,931, a huge amount […]

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Booking Ninjas Launches New Property Management System
hospitality-lab.com

Booking Ninjas is happy to announce the launch of its new hospitality PMS management system using all the latest technologies built on the world’s most trusted and connected cloud platform. Its innovative property management system now offers scalability and capabilities never before made available in the hospitality industry. All hotel operations can now be controlled […]

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Premier Capital Associates Secures Refinance for Hilton Garden Inn, Kennewick, WA
hospitality-lab.com

Premier Capital Associates, LLC, a national, full-service real estate investment company specializing in debt and advisory services for hospitality real estate, announced today that they secured refinancing for the Hilton Garden Inn, Tri-Cities/Kennewick in Kennewick, WA.

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Deutsche Hospitality and GBI AG enter into cooperation for new IntercityHotel and Jaz in the City locations
hospitality-lab.com

Deutsche Hospitality and GBI AG are launching a comprehensive programme of cooperation for the development of new hotel locations. The main emphasis is on the IntercityHotel and Jaz in the City brands, and the starting point will be four IntercityHotels in Heidelberg, Wiesbaden, Bielefeld and Graz. A total of around 800 rooms will be created […]

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NH Digital Transformation Day 2017, face time with the Executive Committee
hospitality-lab.com

The Group is offering a unique opportunity launching a global call to digitalisation or technology-based companies with solutions ready to be implemented into the hospitality industry The aim of the initiative is to identify solutions that contribute to improving the guest experience, driving revenue growth or enhancing the Group’s productivity The companies selected will be […]

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Growth and Online Success Power India’s Hospitality Market Toward $48 Bn by 2020 [Infographic]
hospitality-lab.com

By the year 2020, the overall travel market in India is projected to reach $48 billion, according to a recent report by Google India-BCG. This marks an unexpected increase, after the same number was pegged at $40 billion in May 2016.

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HSMAI Washington DC Announces State of the Industry Program
hospitality-lab.com

The annual State of the Industry program, sponsored by the Hospitality Sales and Marketing Association International’s Washington, D.C., chapter to help area hospitality sales, marketing and revenue-management professionals prepare their plans and budgets for 2018, will be held Aug. 17 in McLean, Virginia.

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Everyone In Hotels Talks About Experience But What Does It Even Mean? – forbes.com
hospitality-lab.com

Richard Millard, chairman and chief executive of U.S. hotel owner Trust Hospitality, is not afraid to be provocative. “We’re told all the time that experience is the holy grail for hospitality,” he said. “But what does that even mean?” It was a question his fellow speakers at Bisnow’s Big Hotel Reception in London answered in […]

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Wyndham Strengthens Midscale Bench with Acquisition of AmericInn
hospitality-lab.com

Further cementing its long-standing position as a leader in the midscale hotel segment, Wyndham Hotel Group – the hospitality giant with an unparalleled portfolio of more than 8,000 hotels globally – today announced plans to acquire the Minnesota-based AmericInn® hotel brand and its management company, Three Rivers Hospitality, from Northcott Hospitality for $170 million. AmericInn’s […]

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Staying Fit While You Travel has Just become Completely Excuse Proof | huffingtonpost.com
hospitality-lab.com

Years ago I used to think I was an outlier. I’d stay at a hotel and be the only one grunting and sweating in their gym. Back in those dark ages, a hotel might throw a few pieces of dilapidated equipment and rusty weights into a dank, basement room and pass it off as a […]

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SnapShot and StayNTouch Partner to Provide Hotels Across the US with a Smarter Analytics Tool
hospitality-lab.com

SnapShot, leading provider of fully integrated applications and analytics for the hospitality industry, announced today that it has joined forces with the American hotel property management systems company, StayNTouch. Through this partnership, StayNTouch customers will have complimentary access to SnapShot’s trademark Analytics dashboard, which provides hoteliers with in-depth insight into their properties’ happenings, on and […]

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Accenture Interactive, Marriott International and 1776 Launch the Travel Experience Incubator
hospitality-lab.com

Accenture Interactive, Marriott International, and 1776 , a leading global incubator and network for startups, today announced the launch of the Travel Experience Incubator, a new program designed to discover and foster startups working on innovative technologies and solutions to improve the travel experience. The incubator will bring together the hospitality industry expertise of one […]

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Vienna House concludes joint venture with Absolute Hotel Services Group
hospitality-lab.com

The Austrian hotel group Vienna House and the Thai hotel management company Absolute Hotel Services Group (AHS) have established a joint venture with the purpose of opening new hotels of their respective brands on the European and Asian markets. Both groups have similarly positioned hotels offering a casual and relaxed style, contemporary zeitgeist, and the […]

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Tips To Operate With Living Wage In The British Hospitality Sector | Thomas Mielke
hospitality-lab.com

The UK finds itself in tumultuous times – uncertainty has become somewhat of the norm. Besides questions raised about Brexit implications – ranging from the devaluation of the Pound and the resulting increase in operating costs to securing continued access to qualified and motivated labour – additionally, hotel and restaurant operators have had to deal […]

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Springer-Miller Partners with OpenKey
hospitality-lab.com

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality management systems, today announced its integration with OpenKey, the industry standard for universal mobile key technology in hotels.

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