CSMD – Conference Services Managers’ Disease and Its Devastating Effects on Your Hotel’s Bottom Line | By David Lund

CSMD – Conference Services Managers’ Disease and Its Devastating Effects on Your Hotel’s Bottom Line | By David Lund


I first diagnosed CSMD at Hotel Vancouver in British Columbia, Canada where I held the position of hotel manager in the early 2000’s. I call it conference services managers’ disease because this position seems to develop this disease more often than other leadership roles in hospitality. However, it’s important to point out CSMD is not limited to just CSM’s as other leaders can also develop this debilitating disease and if you’re a CSM you are not predisposed to developing CSMD, you just might have a greater risk.

25
Like
Save

Comments

%d bloggers like this: