Is Your Hotel Prepared for a Social Media Crisis | ehotelier.com News Archives

Is Your Hotel Prepared for a Social Media Crisis | ehotelier.com News Archives

It’s an incident guaranteed to make any hotelier shudder. After a power outage at a Texas hotel last summer, a paralyzed American war veteran called the front desk to request help from his room. For reasons not entirely clear, the clerk allegedly laughed at the request and mocked him.

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