Stand Up And Stand Out – Five Ideas To Heighten Your Hotel’s Guest Experience | By Tom Costello

Stand Up And Stand Out – Five Ideas To Heighten Your Hotel’s Guest Experience | By Tom Costello


Mandy Green, the Social Media Director and hospitality industry blogger at Monscierge followed up with me recently about an article that she posted, ‘The Guest Experience Five Easy Ideas’. The content of her post was inspired by a piece that appeared in Hotel Management about how Bill Spencer, GM at Hilton Memphis, selects guests on a purely random basis for a program he calls ‘Guest of the Day.’

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