The new paradigm for leadership and management in hospitality: the humble and self-confident Boss | Arturo Cuenllas

The new paradigm for leadership and management in hospitality: the humble and self-confident Boss | Arturo Cuenllas


Leadership and management must be totally blended and both are needed to promote innovation and organizational learning in hospitality. Leadership must to be in perfect equilibrium with management. There cannot be real teams without the proper managerial leadership. What´s meant by a real team is a group of people who do collective work with commitment. It´s more than just cooperate and coordinate between departments. Depending on how leadership is applied when managing, a very powerful “energy” will take place and permeate everything. Only those managers that have created such teams know what I am talking about; this kind of energy manifests day-by-day working in many forms, and constantly feeds on itself.

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