Gleneagles, the five-red-AA-star, 232-bedroom luxury hotel resort in Perthshire, Scotland, has announced a new hotel manager, executive chef, and director of leisure.
The American Hotel & Lodging Association (AH&LA) today announced the appointment of Sabre Hospitality Solutions President Alex Alt to its 2017 Board of Directors. Alt proudly accepted the appointment to AHLA’s Board, which represents leaders from all sectors of the lodging industry, including brands, owners and REITS, management companies, independents, and state associations. As a […]
The exciting evolution of revenue management continues to develop in the hospitality industry. Initiatives in revenue management by hotel groups and hospitality vendors started in the 1980s, focused mostly on room revenue. Over the last few years, the official evolution path in revenue management has grown to include virtually every revenue stream, affecting colleagues throughout […]
When it comes to digitizing key aspects of a hotel stay, are hotels thinking through the impact on the guest? Pierre Boettner, co-founder of hospitalityPulse, addresss a few hard questions, namely: Are we adding real value for our guests? Are we drawing the right conclusions from new technologies, and from technological advances other industries have […]
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Delaware North, one of the largest privately held hospitality and food service companies in the world, is expanding its offerings at Yellowstone National Park with the acquisition of adventure travel company Yellowstone Vacations.
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AccorHotels has further bolstered its share of the luxury hotel market with a £24m investment in Singapore’s Banyan Tree Holdings.
Aviary, the latest restaurant and bar from the ETM Group, has opened on the 10th floor of the 253-bedroom Montcalm Royal London House, after first being announced in August.
Recently I was asked by a long-term client to offer a training module specific to handing guest complaints. Now I’ve always covered service recovery as part of my existing hospitality excellence training, focusing on using proactive hospitality and anticipating needs in order to avoid complaints before the occur. However, this resort client’s staff had already […]
Stockholm – Radisson RED, a new hotel concept focused on the millennial mind-set through art, music and fashion, is maximizing efficiency and boosting guest experiences at its Brussels and Minneapolis properties with the implementation of ASSA ABLOY Hospitality Mobile Access into the brand’s hotel app for keyless guestroom entry. Along with the installation of ASSA ABLOY […]
Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company, and Edmond de Rothschild Heritage, a renowned lifestyle company owned by Benjamin and Ariane de Rothschild, today announced plans for the first Four Seasons mountain destination in Europe, opening in time for the 2018 winter ski season. Set among the snow-capped peaks of the […]
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In today’s multicultural work environment, a better understanding of how bias affects hiring and promotion decisions, and what can be done to reduce its effects, is a major concern for hospitality industry human resource professionals and academics. Past research on racial bias and social identity theory shows contradictory effects; we propose that by examining additional […]
Removing bias from the hiring process presents challenges for the hospitality industry and other service industries that want a qualified, diverse workforce. New research from Cornell University shows that HR managers’ awareness of competence among job applicants and managers’ attitudes toward affirmative action programs help reduce prejudice in recruitment.
The world of hospitality is full of essential concepts that determine the positive results to be obtained. One of them is, without a doubt, business competitiveness that arises from the constant growth of hotel chains and, consequently, from the number of offers to their main customer: the dearest guest.
John Burton-Race is to open a signature restaurant at The Grosvenor Hotel in Torquay where he has been employed to run the property’s food and beverage operations.
Fast growth but low market share for ‘sharing’ accommodation platforms – Experts see major impact on residential accommodation – ITB Berlin exclusively publishes results from the World Travel Monitor® ForumSo-called ‘sharing’ accommodation providers may be growing fast but they still have a relatively low share of the overall hospitality market in Europe. Their main impact […]
Confirming its position as provider of the world’s most innovative housekeeping management solution, OPTii has been recognized as both a “Champion” and “Trend Setter” in the latest housekeeping automation vendor comparison report by Info-Tech, a leading research and advisory firm focused on the gaming and hospitality industry.
Fast-growing global hospitality company Dusit International has signed a management agreement with Abduljawad Holding Co., an investment company headquartered in Saudi Arabia, to operate the Dusit Thani Residences Maslak Istanbul, Turkey, which will open as part of Maslak 1453 – a commercial, business and residential hub set over two million square metres on the European […]
BMC Investments, LLC in partnership with Chattanooga-based Vision Hospitality Group, Inc. continues construction of the 8-story Moxy Denver/Cherry Creek. This will be the first Vision-managed hotel in Colorado.
Just 10 years ago, Facebook morphed into a mainstream business tool, Twitter arrived, the iPhone exploded on the scene and Android phones were born. Today, the pace of change has accelerated dramatically. In his new book, Thank You for Being Late, Thomas Friedman explores this very age of acceleration. Our trends this year do not […]
Tom Kerridge, chef at the two-Michelin-starred Hand and Flowers pub in Marlow, is to open a new restaurant in 216-bedroom luxury Knightsbridge hotel the Jumeirah Carlton Tower.
Today, Ecole hôtelière de Lausanne (EHL), the world’s leading institution in hospitality management education, announces the publication of its much-awaited Lausanne Report, an inspirational analysis of two years of extensive market research and exclusive interviews with prominent business leaders. The study provides readerfriendly reflection on some of the most important forces that are shaping today’s […]
From International Luxury Travel Market (ILTM) Cannes, Marriott International, Inc. (NASDAQ: MAR) today announced that the company continues to grow its leadership position in luxury, doubling its portfolio of luxury hotels through the recent merger with Starwood Hotels & Resorts. Providing global travelers an unrivaled selection of diversified, high-end experiences in 61 countries, the Marriott […]
Katara Hospitality has taken the title of World’s Leading Hospitality Company at the World Travel Awards Grand Final 2016. The Middle Eastern hospitality giant was crowned during a glittering event at The Sun Siyam Iru Fushi in the Maldives in front of an audience of over 250 hospitality leaders from around the world.
World Travel Awards has recognised St Petersburg’s potential for tourism growth, arguing the Russian destination has a bright future on the international hospitality stage. The city earlier claimed the title of the World’s Leading Cultural City Destination at the World Travel Awards Grand Final 2016. The event took place at The Sun Siyam Iru Fushi […]
Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, has implemented the latest in Wi-Fi functionality at the Lexington Inn & Suites Sacramento, a California based property seeking to ensure the ability of guaranteeing each guest with a seamless online experience. With the critical importance that today’s guests […]
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The Eden Hotel Collection has put Devon country house hotel Buckland Tout-Saints up for sale ahead of plans to add larger properties to its portfolio.
The second in a five-part HSMAI 2016 Industry Insights series produced by the HSMAI Revenue Management Advisory Board and the SAS Institute. HSMAI leaders at HSMAI’s Revenue Optimization Conference (ROC) Americas offer their ideas on how the hospitality industry can elevate the discipline of revenue management and make it a more integral part of the […]