Asia Connect – Staying nimble in the age of the empowered consumer – What the travel and hospitality industry must do

Asia Connect – Staying nimble in the age of the empowered consumer – What the travel and hospitality industry must do


When one wrong move drags a company’s reputation through the mud, it can either act quickly to repair its image and renew itself, or succumb to more brand-bashing and other damaging consequences. How well organisations navigate in the age of the empowered – and often impatient – consumer, will determine how successful it is.

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