Does the Guest of the Future want High Tech or High Touch?

Does the Guest of the Future want High Tech or High Touch?


By 2030, multiple changes will occur and will influence the hospitality industry due to globalisation, one of them being a shift of market power. In the fourth thesis of the Lausanne Report, EHL – in cooperation with hospitality experts – discuss this trend that will disrupt the industry depending on the economic stages of a market and its geographical position.

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