Hotels Should Not Hide Their Phone Numbers And Email Addresses. – Thursday, 28th February 2013 at 4Hoteliers

Hotels Should Not Hide Their Phone Numbers And Email Addresses. – Thursday, 28th February 2013 at 4Hoteliers

A new trend I’m noticing is that many hotel marketers are making it increasingly difficult to find the hotel 800 and local phone numbers, as well as email addresses.

For example, in conducting a random spot-check of five of the major hotel brands, three out of the five “brand.com” websites I visited did not have their 800 reservations number posted on the front page. A fourth brand did have its 800 number posted, but it was a vanity number only and did not show the numerical version.

Also, it was posted in a very small font that was hard to read on a laptop, let alone a smartphone display. Only one of the five brands I randomly selected did have their 800 reservations number posted prominently, in a large easy to read font in the upper right hand side of the screen. (Kudos go out to Intercontinental Hotels Group!)

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